Whatever crisis a client may face, we act quickly to manage risk and help prevent damage to their image and reputation.

We provide a wide range of services, including:

  • Comprehensive counsel, including being available 24 hours a day
  • Media relations – dealing with possible negative coverage, help to prevent negative stories appearing in print or online, background, off-the-record or unattributable comment
  • Identification and disaggregation of a client’s stakeholders, to make sure the same message reaches the correct audience groups in a crisis
  • Setting up or briefing of a client’s consumer helplines with key messages
  • Paid-for advertising if public notification is required
  • Preparing a client’s executives for a crisis
  • Formulating crisis management and crisis communications manuals
  • Online reputation management – we work with professional service providers to minimise bad news appearing online in popular searches
  • Ensuring that a client’s position on any dispute or litigation issue is clear, without making the client legally vulnerable
  • Post-crisis research to establish changes in perception
  • Daily scanning of media for issues that could impact a client, and preparing holding statements and positions should they be needed