CRISIS AND ISSUES MANGEMENT
Crisis
communications
We provide a wide range of services, including:
- Comprehensive counsel, including being available 24 hours a day
- Media relations – dealing with possible negative coverage, help to prevent negative stories appearing in print or online, background, off-the-record or unattributable comment
- Identification and disaggregation of a client’s stakeholders, to make sure the same message reaches the correct audience groups in a crisis
- Setting up or briefing of a client’s consumer helplines with key messages
- Paid-for advertising if public notification is required
- Preparing a client’s executives for a crisis
- Formulating crisis management and crisis communications manuals
- Online reputation management – we work with professional service providers to minimise bad news appearing online in popular searches
- Ensuring that a client’s position on any dispute or litigation issue is clear, without making the client legally vulnerable
- Post-crisis research to establish changes in perception
- Daily scanning of media for issues that could impact a client, and preparing holding statements and positions should they be needed